Shipping policy

We currently ship within the Netherlands only. All orders are dispatched from Oosterhout, the Netherlands.

Processing and delivery

Orders are prepared and dispatched within 1–2 business days. Once dispatched, delivery by PostNL usually takes 1–3 business days.

Delivery times are estimates and may be affected by circumstances outside our control, such as public holidays, severe weather or delays at PostNL.

Shipping costs

Shipping within the Netherlands is free for all orders.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation email containing your PostNL tracking information. Please allow some time for the tracking status to become active.

Delivery addresses

We currently deliver to residential and business addresses within the Netherlands. We do not deliver to PO boxes or PostNL pickup points.

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible at info@nooksilk.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange redelivery. Additional shipping costs may apply.

Refused or uncollected parcels

If a parcel is refused or not collected and is returned to us, we will contact you after receiving it. Additional shipping costs may apply if you would like the order to be sent again.

If you no longer want the order, it will be handled according to our Returns Policy and applicable consumer rights.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, please check the PostNL tracking information first. If the tracking shows that your parcel has been delivered but you have not received it, check with members of your household and nearby neighbours.

If you are still unable to locate the parcel, or if its tracking has not updated for an unusual amount of time, contact us at info@nooksilk.com. We will investigate the delivery with PostNL and help find an appropriate solution.

Damaged deliveries

If your order arrives damaged, please contact us as soon as possible at info@nooksilk.com. Include your order number and clear photographs of the parcel and product so that we can assist you.

Contact

For any questions about shipping or delivery, contact us at:

info@nooksilk.com